Product Complaints and Disputes
Delivery Complaints
If your product arrives damaged or does not match your order (e.g., wrong item or missing components), please notify us within 48 hours of delivery by emailing info@techmarkstore.com.
You will receive an automatic reply. Kindly respond to that message with a photo of the package (including the shipping label) and the products received, clearly showing any damage or discrepancies.
We will prioritize your complaint and sincerely apologize for any inconvenience caused.
Product or Service Complaints
If you’ve followed the product instructions but are still experiencing issues, please contact us at info@techmarkstore.com.
You will receive an automatic response. Please reply with a photo or video clearly showing the malfunction (e.g., device powered on, charging, or connected).
If video evidence cannot be provided, we may request that the product be returned to our warehouse for inspection.
Note: Return shipping costs are the sender’s responsibility. We do not accept cash-on-delivery (COD) returns.
Disputes
If you have a complaint about our product or service and disagree with the proposed resolution—or if we are unable to reach an agreement—you may submit your case to the Dispute Committee via the European ODR platform.
Only complaints that meet all the above conditions will be eligible for resolution.
For more information, please refer to our General Terms and Conditions and Cookie Policy available in the links at the bottom of the page.