1. Right to Cancel
In accordance with applicable provisions of the Consumer Code (Legislative Decree No. 206/2005) and the EU Consumer Rights Directive, you have the right to withdraw from your purchase contract without providing any reason within 14 days of receiving the goods.
2. Right of Cancellation
You may cancel the contract within 14 days from the date on which you—or a third party designated by you, other than the courier—takes physical possession of the goods.
To exercise this right, you must notify us of your decision by making a clear statement (e.g., by post, fax, or email). While it is not mandatory, you may use the sample cancellation form provided below.
3. Sample Cancellation Form
(If you wish to cancel your order, please complete and return this form.)
To:
ESSETI S.R.L.
Email: info@techmarkstore.com
I hereby give notice that I am cancelling my contract for the purchase of the following goods:
Ordered on (date): _____________________
Received on (date): _____________________
Consumer’s Name: _____________________
Consumer’s Address: _____________________
Consumer’s Signature (if submitting by post): _____________________
Date: _____________________
4. Consequences of Cancellation
If you cancel your contract, we will reimburse all payments received from you, including delivery charges (except for any additional charges incurred if you chose a delivery method more expensive than our standard option). This will be done without undue delay and no later than 14 days from the date we are informed of your cancellation.
Refunds will be issued using the same payment method used for the original transaction unless expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
5. Returning Goods
You must return the goods without undue delay, and in any case, within 14 days from the day you inform us of your cancellation. The deadline is met if you send the goods back before the 14-day period has expired.
The goods must be returned in the same condition as delivered, including original packaging. You are responsible for return shipping costs, unless we have agreed otherwise or if the goods were delivered incorrectly.
6. Exclusions from the Right of Cancellation
The right of cancellation does not apply to:
Custom-made or personalized items
Goods sealed for hygiene or health protection reasons that have been unsealed after delivery
Goods that are likely to deteriorate or expire rapidly
Opened audio/video recordings or software
Newspapers, magazines, or periodicals
7. Conditions for Returning Goods
Products must be returned unused, undamaged, and in their original packaging, with all tags and seals intact. If the product is returned in a condition that diminishes its value, we reserve the right to reduce the amount refunded accordingly.
Please ensure items are securely packaged to prevent damage during return shipping.
8. Contact Details
For any questions about returns, refunds, or exercising your right of cancellation, please contact:
ESSETI S.R.L.
Email: info@techmarkstore.com
9. Consumer Responsibility
Please note that you are liable for any diminished value of the goods resulting from handling them in ways other than what is necessary to verify their nature, features, and functionality.